Shipping Policy

Shipping Policy

 

 

May sale promotions

Standard Ground – Small Parcel

Most small-to-medium sized orders will ship *FREE* using UPS Ground, FedEx Ground, or FedEx Home Delivery Services. Oversized freight items marked “Truck” are excluded from this offer. Please call for a quote if your items are oversized. WLVLighting.com will email you a tracking number so you can track the order and check on the delivery date once the order has shipped. Shipments usually arrive 1-6 business days from the time they leave the warehouse. Orders are processed and shipped in 2-3 business days on average. (Note: While WLVLighting.com does not require a signature on small parcel deliveries, it is ultimately up to the driver’s discretion. If delivery without a signature is desired, it is advised you leave a note on the door with appropriate instructions.

Expedited Shipping

Expedited Shipping Services are available including, Next Day, 2-Day, 3-Day Services. WLVLighting.com will not be liable for expedited shipping charges due to delay in the lead time of an order. Expedited shipping services are offered only to speed up the Transit Time. We have no control over the in-house time of an order (time prior to shipment) and do not guarantee or promise delivery dates. Therefore, we request that our customers plan ahead and place timely orders that allow for both in-house and the transit time. Contact Customer Service to arrange for expedited shipping at (818) 889-0087 for more information.

Truck Freight – Large Items

Larger items will ship via truck freight. Items shipped freight are delivered to curbside or driveway only and may incur an oversized item surcharge; for any additional delivery needs or questions, please contact customer service at 818-889-0087 for more information. Truck freight orders require that someone is available to accept the delivery. Most carriers will contact you to set up a delivery time, usually a 2-4 hour appointment window during normal business hours. If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees, freight charges back to the manufacturer in addition to the original shipment expense.

Estimated transit time

Standard Ground: 1-6 Days

Truck Freight: 7-14 Days

Sales Tax

Applicable sales tax will be added to your order for shipments to residents of California.

Outside the 48 States

There is an up charge for shipping to Hawaii, Alaska & Canada and our free shipping offer does not apply. If the shipment is going to any of these 3 locations you will need to call for a quote – 818-889-0087.Please note that orders shipped into Canada will be charged applicable taxes and brokerage fees associated with the location being shipped. These additional charges are the responsibility of the customer.

Post Office boxes

We’re sorry, but at this time we are unable to ship to any PO Box address.

Delivery to APO and FPO Addresses

We are happy to make APO and FPO deliveries for you. All APO and FPO deliveries must be sent by USPS. To ensure your order is shipped out the proper method and will arrive to your destination, please call our customer service to arrange your delivery. APO & FPO orders are not eligible for our free shipping offer.

About Estimated Shipping Times

At WLVLighting.com we do our best to provide you with accurate shipping times for our products. The times are estimates only. If you have a time sensitive project we recommend that you call customer service at 818-889-0087.Products marked ‘In Stock’ are items that we have in stock or the manufacturer has provided us a real time inventory feed for. These items normally ship from the warehouse within two business days, however these products are subject to prior sale and availability and lead times are not guaranteed. Occasionally, items shown to be in stock or available get pre sold, in this case, you will be sent a email notification that your item is on backorder, you have the option to continue to wait for that item, cancel your order for a full refund, or select a different item to order. Custom made products can have varying ship times and we recommend ordering custom products well in advance to avoid project delays. WLVLighting.com is not liable for costs associated with shipment delays.

Cancellations and Changes

If you need to cancel or make changes to an order, please contact Customer Service as quickly as possible at 818-889-0087. Please note that most items ship within 2 to 3 business days, with some items shipping on the same day of your order, so we need to know as quickly as possible that you wish to change or cancel your order. Cancellations are not guaranteed until you receive an e-mail confirming cancellation.

Damaged & Defective Goods

At WLVLighting.com we understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion- at no expense to you. For us to offer this level of service, however, we need a little help from the customer in the form of a detailed product inspection immediately upon delivery. This will make things much easier if you decide to return the item.

Small Package Deliveries

For smaller UPS or FedEx deliveries that are damaged in transit, please contact our customer service team immediately instead of refusing the package at 818-889-0087. If damages are reported within 7 Days for UPS or Fed-Ex deliveries, we can file a claim on behalf of the customer and work to quickly resolve it. Please be aware that replacements or refunds can be hindered or denied if the customer fails to notify WLVLighting.com of defective or damaged merchandise within two business days of receipt.

Large Package Deliveries

Immediate inspection is especially important when receiving large items (such as furniture items shipped freight) common freight carriers. In this case, it is important to notate any damage on the bill of lading or receipt when you sign for the delivery, even if the package appears only slightly damaged. All damages should be reported to WLVLighting.com within 48 hours of delivery. Customers who sign for delivery and do not notate ‘damage’ assume responsibility if merchandise is damaged. If the product itself appears significantly damaged, you may refuse delivery. Please notify WLVLighting.com of refusal so we can anticipate the return and send out a new item. WLVLighting.com will replace the damaged or defective goods for no additional charge. If a return is desired instead of replacement, the ‘Standard Return Policy’ above applies and there may be a restocking fee and our initial shipping and handling costs will be deducted from the credit. Failure to follow return procedure for the damaged item may result in a charge for the free replacement item.